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Reason behind surcharge when paying bills at Australia Post revealed after Brisbane woman’s complaint

The reason behind a surcharge a customer received when paying a bill in cash at Australia Post has been revealed.

A Brisbane woman vented her frustration online on Sunday, claiming a friend was charged a $2.20 surcharge when paying a bill in person at the post office.

“A friend of my husband’s went to pay a bill at the post office last week,” she wrote on X.

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“He gave them $82.00 in cash, and they said they would have to charge him $2.20 for using cash. He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all.”

But the fees in question were not for paying with cash, but for paying over-the-counter in person with a third-party service, 7NEWS.com.au understands.

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The charge would similarly exist for bills paid in person using debit or credit cards.

Australia Post quickly responded to the woman’s claims and made it clear the charges were not coming from the company.

“We don’t charge cash handling fees or fees for a customer to pay their bill at a post office. Might have been a fee the biller charges for payment at the post office,” Australia Post said on X.

The Post Billpay terms and conditions state: “You may incur fees and/or charges imposed by your biller at the time of making payment, or on your next bill, for payment processing costs.”

Australia Post was contacted for further comment.

Not all billers will pass on costs to customers, but it’s common across many of Australia’s major energy providers and telcos, with the additional charge for payments spelt out on their respective websites.

Origin Energy outlines that a “payment processing fee may apply for over the counter payments made at an Australia Post Outlet” and can charge either $2.70 or 0.49 per cent (incl. GST) of the total payment amount.

AGL said: “A $3.20 over the counter fee may apply when paying in person at Australia Post.”

Telstra states that it will charge a fee of $2.50 for payment made in person, whether that is at an Australia Post or a Telstra store.

And Optus states: “There is a $3.00 (incl. GST) fee for payments made at Australia Post.”

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