A young Melbourne couple is in a bitter fight with their bank after almost $100,000 they had in savings disappeared.
Elli Houston and Trae Murphy had saved up the money to buy their dream property on the Murray River, only for the money to somehow go missing during the settlement process.
They claim they transferred $96,000 from a Commonwealth Bank account to the Bank of Melbourne on June 30, however on July 4 it bounced back.
Watch the latest news and stream for free on 7plus >>
That same day they tried to send the money again, however, it bounced back a second time on July 7.
Millions of Australians set for cash boost within weeks
Two weeks later on July 21, the couple realised the money was no longer in their Commonwealth Bank account.
They flagged the issue with the Commonwealth Bank who said in the past year, the account had never held a balance that big.
The bank also said there were no records of the money being transferred on June 30 or July 4.
“The CBA has conducted a thorough review of our records,” it said in a letter to the couple.
“CBA confirms that the screenshots do not match CBA’s records of your accounts or the balance held in your accounts.”
On June 30, July 4 and July 7, Commonwealth claimed the couple only had $0.75 in the account.
Elli Houston and Trae Murphy claim $90,000 they had saved up for a house disappeared after they attempted to transfer the money to another bank. Credit: 7NEWSA letter from the Commonwealth Bank claims $90,000 was never in the couple’s account. Credit: 7NEWS
The mess has forced Elli and Trae to take out another loan so that they can buy the property, and pay a late settlement fee of more than $3000.
The mental toll the situation has had on the couple, however, has been far worse.
“We want to know how this has happened, we want it money back and we want to move past this,” Trae said.
“It’s just really taken a toll on the both of us. We really just want to get to the bottom of it.
“It feels like everything has been taken away just as we were nearly there.”
The couple has lodged a complaint with the Australian Finacial Complaints Authority.
The authority refused to comment on the matter as investigations are confidential, however, the couple has been told it could be weeks before they hear back.
– With reporting by Sarah Jane Bell
Man found dead next to car on Melbourne street
Cousins killed in off-road motorbike crash identified
If you’d like to view this content, please adjust your Cookie Settings.
To find out more about how we use cookies, please see our Cookie Guide.